Training Topics

Life Skills Plus is committed to empowering all companies to succeed in business. We believe if employees, managers, and upper level executives have specific tools when interacting with customers and or co-worker/employees, success is evident! Below are topics of training that will enable this success.

Customer Service Skills:
Companies who interact with the public are successful when their key people have the big three:

• excellent communication skills,
• conflict resolution skills and
• listening skills.

The ability of front line managers and supervisors to effectively interact with the public can determine a company’s success or failure. Often as a company we have one chance to make a positive impression and gain a loyal customer. Managers who deal directly with employees also need these skills in order to create a team approach for their division. Our Customer service module is 3 hours in length.

Click Customer Service Skills to learn more about this training.

Leadership Development:
We offer a variety of training modules that cover this topic. We believe that effective communication, conflict resolution, constructive confrontation, listening skills, and time management/organizational skills are the make up of great leaders.

Click Leadership Development to learn more about the modules in this topic.

Conflict Resolution:
We offer several modules for this. People that are successful have excellent skills for resolving conflict. This skill is a must in employee and customer relationships.

Click Conflict Resolution t to see a description of the modules in this training unit.

Stress Management:
We all experience stress today. Having tools to relieve and deal effectively with will create a harmonious work environment. We offer many different modules in this area.

To see a details about these modules, click on Stress Management.

Customize training:
Let us customize training that fits your business needs.

 

Updated Thursday, January 26, 2006 10:12 AM